Role Overview:

We are seeking a detail-oriented and proactive Operations Analyst to support the operational efficiency of our Student Accommodation division. This role will play a key part in leveraging data from property management systems (PMS), establishing and refining operational procedures, and supporting the broader team with data-driven insights and process improvements.

Key Responsibilities:

Data Management & Reporting

• Set up, extract and analyze data from StarRez or other PMS to support operational and strategic decision-making.
• Develop and maintain dashboards and regular reports on occupancy, leasing, maintenance, ESG and student engagement metrics.
• Identify trends and anomalies in data to recommend actionable insights.

Process Development & Optimization

• Improve and implement standard operating procedures (SOPs) across key functions such as revenue collections, room allocation, check-in/check-out, maintenance tracking, and incident reporting
• Collaborate with cross-functional teams to streamline workflows and improve service delivery.

System Support & Integration

• Act as a key liaison between the Student Accommodation team and IT/StarRez support to troubleshoot issues and implement system enhancements.
• Support training and onboarding of staff on StarRez and other systems

Operational and Administrative Support

• Assist in planning and execution of operational activities during peak periods (e.g., move-in/move-out).
• Support compliance and audit processes by ensuring data accuracy and procedural adherence.
• Contribute to ongoing projects and continuous improvement initiatives.

Job Requirements:

• Bachelor's degree in Business, Data Analytics, Operations, or a related field.
• At least 2 years of experience in operational capacity in hospitality, data, or systems analyst role (experience in student accommodation or property management is a plus).
• Interest in student accommodation and a willingness to be hands-on
• Proficiency in StarRez or similar property management systems, or a fast learner
• Strong analytical skills with proficiency in Excel, Power BI, or other data visualization tools.
• Highly organized, with a keen eye for detail and a proactive mindset.
• Excellent communication and stakeholder management skills.
• Must be flexible and comfortable with traveling overseas for extended periods when required

Why Join Us?

• Be part of a mission-driven team supporting student success and wellbeing.
• Opportunity to shape and improve operational practices in a dynamic environment.
• Work with a collaborative and forward-thinking team.