Job Responsibilities

ProjectManagement

• Lead end-to-end delivery of operations-related projects or initiatives (Cash Management, Payments, Remittance)
• Define project scope, timelines, and resource allocation
• Manage stakeholders across Operations, Technology, and Business units
• Ensure compliance with regulatory and internal governance standards

BusinessAnalysis

• Articulate, gather and document business requirements
• Perform gap analysis and process mapping
• Prioritize change requests
• Translate requirements into functional specifications
• Support UAT planning and execution

RemittanceExpertise

• Support local and cross-border remittance operations
• Ensure system stability and operational efficiency for remittance platforms
• Drive enhancements and automation for remittance processes

DataAnalytics

• Manage remittance data analytics for trend analysis, fraud detection, and operational insights
• Develop dashboards and reports for management
• Use data to optimize cost and improve STP (Straight Through Processing) rates

OperationalExcellence

• Drive process improvements and automation initiatives
• Identify operational risks and propose mitigation strategies
• Ensure adherence to SLAs and KPIs

StakeholderManagement

• Communicate effectively with senior management and cross-functional teams
• Prepare project updates, dashboards, and executive summaries

Regulatory& Risk Compliance

• Ensure projects comply with MAS regulations and internal risk frameworks
• Support audits and regulatory reporting requirements

Job Requirements:

• Bachelor's degree in Business, Finance, IT, or related field
• PMP/Prince2 certification preferred
• Minimum 10 years in banking operations with at least 5 years in project management
• Proven experience in remittance operations (local & cross-border)

Technical Expertise

• Strong knowledge of remittance systems and payment platforms
• Familiarity with SWIFT, CBPR+, MEPS+, and cross-border payment rails

Data Analytics

• Proficiency in analyzing large datasets for operational insights
• Knowledge of BI tools (Power BI, Tableau) and SQL

Regulatory Knowledge

• Familiarity with MAS guidelines, AML/KYC, and operational risk frameworks

Preferred Skills:

• Experience in automation and digital transformation projects
• Knowledge of ISO 20022 messaging standards
• Exposure to Agile methodologies