Store Manager Key Responsibilities

✨ Operations & Compliance

• Oversee Day-to-Day Operation: Manage opening, closing procedures, and staffing schedules.

• Maintain Store Condition: Ensure the store is in tip-top condition, maintaining a hygienic environment and workplace.

• Ensure Compliance: Uphold health and safety regulations, food safety standards, and sanitation guidelines.

✨ Team Management & Development

• Staff Recruitment & Supervision: Recruit, train, and supervise all store staff.
• Coaching & Feedback: Provide ongoing coaching and feedback to the team.
• Culture & Values: Foster a positive and productive work culture aligned with AMACHA's brand values by promoting teamwork, respect, and a commitment to quality.

✨ Customer Experience & Quality

• Customer Service Excellence: Ensure all customers receive excellent service by providing a friendly and welcoming environment. Resolving customer complaints and issues efficiently and professionally.

• Product Quality Control: Maintain product quality and consistency by overseeing the preparation and presentation of beverages.

✨ Inventory & Financial Management

• Inventory Control: Manage inventory levels, conduct regular stock counts, and place orders for raw materials, ingredients, supplies, and merchandise.

• Profitability & Cost Control: Monitor store sales and expenses to maximize profitability and achieve store targets.

✨ Communication & Strategy

• Management Communication: Communicate regularly with Operation Managers.

• Marketing Collaboration:. Actively support the marketing team on marketing campaigns, promotions and content creation to drive traffic and increase sales.

Requirements

• Diploma or Degree in Retail, Business, Hospitality, or related fields.
• Minimum 3-5 years of retail/F&B experience with at least 1-2 years in a supervisory or manager role.
• Strong leadership, communication, and customer service skills.
• Proficient in POS systems and basic computer applications.
• Able to work retail hours, including weekends and public holidays.