Job Role
The Assistant Operations Solutions Manager supports the Operations Solutions Manager in improving business processes, designing solutions, and ensuring smooth day-to-day operational performance.
This role focuses on process improvement, data analysis, project execution, and operational support across different departments.

Key Responsibilities

• Analyse current processes and identify areas to improve productivity.
• Develop new operational workflows, SOPs, and automation solutions.
• Implement tools or systems to improve speed, accuracy, and cost efficiency.
• Manpower planning.
• Understand business problems and design practical operational solutions.
• Lead projects that introduce new processes, technology, or service models.
• Test new solutions and refine them based on feedback.
• Track operational data and generate performance reports.
• Use data to make informed decisions and optimize operations.
• Work with sales, finance, HR.
• Support operations teams with training on new tools or processes.
• Work with clients to customize operational solutions when required.
• Manage a team of coordinators, supervisors, or specialists.
• Ensure the team follows SOPs and meets service standards.
• Coach team members and lead continuous improvement efforts.
• Handle daily operational issues and provide effective solutions.
• Quickly resolve bottlenecks affecting service delivery.
• Manage escalations from clients.
• Business development

Skills (Bonus if have)

• Operations management
• Problem solving & root-cause analysis
• Data analysis (Excel, Sheets, or BI tools)
• Documentation (SOP writing, workflow diagrams)
• Strong communication
• Leadership & teamwork
• Good time management
• Adaptability in fast-changing environments
• Customer-oriented mindset