The Role

This pivotal role involves overseeing all laboratory operations, ensuring the highest standards of technical competence, and maintaining full compliance with our ISO/IEC 17025 accreditation requirements. You will lead a team of skilled laboratory technicians and drive continual improvement initiatives. You will serve as the primary point of contact for quality-related matters, including with external accreditation bodies e.g. SAC or laboratory sub-contractors / vendors. You will also be the main liaison and contact person for SAC-SINGLAS or MOM laboratory safety/workplace safety audits.

Job Responsibilities

Laboratory Operations:

• Supervise day-to-day activities and operations of the calibration laboratory
• Manage a team of laboratory technicians to ensure smooth, safe and cost-effective laboratory operations
• Upkeep and monitor lab conditions and equipment calibration status to ensure compliance with safety, environmental and calibration standards/regulations
• Manage licenses and ensure safe operation and maintenance of laboratory equipment
• Maintain, update and create (new, if need be) laboratory calibration procedures with proper documentation of records
• Plan, coordinate and perform calibration (if need be)
• Plan and conduct training for laboratory technicians
• Troubleshoot quality issues relating to laboratory equipment, software and/or manpower
• Liaison with external service providers on a routine basis and/or SAC-SINGLAS for accreditation/audit matters on an annual/as required basis

Quality & Safety:

• Maintain the quality management system in accordance with ISO 9001 & ISO/IEC 17025 standards
• Perform ad hoc internal audits, address non-conformities, and support the company and laboratory in maintaining its accreditation status
• Address customer inquiries and/or complaints related to quality and technical aspects
• Manage office safety, enforce safety rules, and ensure compliance with safety regulations
• Conduct safety orientation for new employees

Experience

• At least five (5) years of relevant working experience (incl. quality control and/or quality assurance roles), in which:

-> At least one (1) year of relevant work experience must be in a "decision-making position" (defined as having the authority to define, execute or control projects/work processes and being responsible for the outcome).

• Candidates who have the following educational qualifications will have part of the minimum 5 years relevant working experience waived:

-> Diploma from a relevant technical discipline - one (1) year waived

-> Degree from a relevant discipline - two (2) years waived

• Authorized signatory for Dimensional and/or Mechanical scope in a previous SAC-SINGLAS laboratory is a plus.
• Experience in hands-on calibration of Dimensional and/or Mechanical measuring instruments is a plus.
• Familiarity to creating calibration procedures for Dimensional and/or Mechanical measuring instruments is a plus.
• Familiarity to ISO/IEC 17025 is a plus.

Skills

• Demonstrate a strong understanding of measurement uncertainty and to quality assurance processes
• Demonstrated problem-solver, has high attention to detail and has a "can-do" spirit
• Good command of English language and able to communicate (both verbal and written) effectively with technical staff, management and external stakeholders
• Proficient in Microsoft Office suite of applications
• Self-motivated, confident, and capable of working independently to lead a team
• Good interpersonal skills and a team player