Duties :

Staff management

• Hire, train, schedule, and manage a team of baristas, kitchen staff, and other personnel.
• Delegate tasks, monitor performance, and conduct staff appraisals.
• Ensure staff adhere to all cleaning and safety procedures.

Operations and quality control

• Oversee daily operations to ensure smooth functioning, from opening to closing.
• Manage inventory, including ordering supplies and checking stock levels.
• Ensure all food and beverages meet quality standards.
• Maintain strict cleanliness, hygiene, and sanitation standards.

Financial management

• Manage the cafe's budget and track expenses.
• Maintain records of sales, expenses, and revenues.
• Monitor and improve profit margins.

Menu and customer service

• Plan, create, and update food and beverage menus.
• Set prices to meet budget and quality standards.
• Ensure a high level of customer satisfaction by addressing feedback and resolving complaints.

Vendor and compliance management

• Coordinate with and manage relationships with suppliers and vendors.
• Ensure the cafe adheres to all health, safety, and sanitation legislation.