E-Commerce Operations Supervisor

Make online orders ✨magically seamless✨ from click to doorstep.

Why this role slaps

You'll run the engine room of our online store. Think: fast picks, flawless packs, zero oopsies, and happy customers. You'll coach a tight crew and keep the digital shelf spotless.

What you'll actually do (aka your superpowers)

• Own the floor: Lead daily huddles, set the pace, keep picks/pack lines flowing, and sign off on dispatch.
• Coach the squad: Roster smart, give clear feedback, and celebrate wins loudly.
• Protect the digital shelf: Spot wrong images, sizes, or prices and get them fixed the same day.
• Be besties with stock: Support stock-takes, fix variances, and keep consumables ready to roll.
• Tidy ops, tidy mind: Keep the space audit-ready, 5S-ish clean, and workflow-friendly.
• Level up processes: Kill bottlenecks, shave minutes, and make data-backed improvements.

The scoreboard (how we high-five)

• UPH (Units Picked per Hour), that's speedy and accurate
• On-time dispatch across all cut-offs
• Near-zero picking/packing errors
• Same-day fixes for any listing glitches

You'll vibe with us if you

• Have 2-4 years in e-comm, grocery, retail ops, or last-mile (lead/supervisor a plus)
• Love SOPs, dashboards, and turning spreadsheets into action
• Stay cool when it gets spicy (peaks, promos, holidays)
• Communicate clearly, coach kindly, and bring great energy to the floor

Growth looks like

Start as E-Commerce Operations Supervisor, grow into E-Commerce Ops Manager (and beyond). We promote on real impact, not just time served.

The goodies

• Staff perks & discounts, team meals during busy windows
• Real ownership of KPIs and process improvements
• Supportive leadership, values-driven culture, and plenty of learning

If you're the kind of leader who can turn organized chaos into smooth, satisfying deliveries - let's build something great together.