About the Concept

We are a bold, design-driven dining and drinking venue nestled in the heart of Raffles Place. By day, we serve reimagined local coffee and comfort fare in a lively, casual setting. By night, the space transforms, offering signature cocktails, wide selections of wine, curated playlists, and a vibrant social atmosphere.

Backed by a seasoned management team with a vision for lifestyle-led hospitality, we are looking for an Operations Manager who is not only hospitality-driven but deeply passionate about building community. We're creating more than a venue, we're cultivating a space where people feel connected, seen, and inspired to return again and again.

Role Overview

As Operations Manager, you will be responsible for the full operational oversight of our flagship outlet. From opening procedures to closing service, you will ensure every part of the guest journey is seamless.

This role is ideal for someone with a strong set-up background who understands how to build systems, culture, and consistency from day one and who thrives in a role that blends operational excellence with genuine community building.

Key Responsibilities

• Lead daily operations across FOH and BOH, ensuring excellence in service, efficiency, and atmosphere.
• Champion a hospitality-first mindset across the team to create a warm, consistent guest experience.
• Collaborate with management on SOP development, workflow optimization, and staff training frameworks.
• Oversee vendor relationships, procurement, and inventory to ensure product availability and cost efficiency.
• Recruit, onboard, and nurture team members to uphold high service standards and brand values.
• Foster a culture of ownership, belonging, and engagement among team and regular guests.
• Monitor and manage key metrics such as sales, COGS, labor cost, and guest satisfaction.
• Troubleshoot real-time operational challenges and uphold health, safety, and licensing standards.
• Work closely with the events and membership teams to support programming and community activation.
• Support the team in launching new menu items, promotions, or events in a timely and coordinated manner.

Requirements

• Minimum 5 years of experience in F&B operations, with at least 2-3 years in a management capacity.
• Proven track record in new outlet set-up or pre-opening operations.
• Strong leadership and people management skills; able to motivate and align diverse teams.
• Demonstrated ability to build strong customer relationships and guest communities.
• Proficiency in POS systems, inventory platforms, and staff scheduling tools.
• Hands-on, solutions-oriented, and comfortable in a dynamic, evolving environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays.