Job Responsibilities

• Support the General Manager in the successful execution of nightly operations and special events.
• Oversee venue readiness, ensuring all areas meet brand standards in cleanliness, ambiance, and functionality.
• Monitor crowd flow, guest safety, and compliance with licensing and regulatory requirements.
• Assist in the planning, coordination, and management of staff and services to ensure efficient and effective F&B operations.
• Develop and implement operating procedures and service standards to ensure consistency and excellence.
• Lead and develop team members through coaching, training, and performance management.
• Collaborate with executive management to align departmental goals with Marina Bay Sands' strategic objectives.
• Work closely with service and culinary teams to minimize wastage and maximize productivity.
• Analyze operating results and identify opportunities for performance improvement.
• Monitor consumable usage and labor productivity to optimize operational efficiency.
• Proactively manage peak business periods and implement strategies to handle high guest volumes.

Guest Experience & Service Excellence

• Ensure consistent delivery of high-touch service and memorable guest experiences.
• Handle VIP clientele and high-profile guests with discretion and professionalism.
• Respond promptly to guest feedback, resolving issues with empathy and urgency.
• Monitor guest reactions and confer frequently with service staff to ensure satisfaction.

Strategic Planning & Execution

• Collaborate with the General Manager and executive leadership on programming, promotions, and operational strategies.
• Support marketing and event planning initiatives to drive footfall and revenue.
• Review nightly performance metrics and identify areas for improvement.

Job Requirements

Education & Certification
• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 5-8 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain

Other Prerequisite

• Comprehensive knowledge of F&B service and operations, with a strong focus on VIP guest experience.
• Strong leadership and interpersonal skills.
• Excellent communication and conflict resolution abilities.
• High energy, adaptability, and a passion for nightlife and hospitality.
• Enjoys problem-solving and can think creatively in dynamic situations.
• Team-oriented leadership style with a commitment to open communication and collaboration.
• Proven ability to build and manage relationships across departments and with key clientele.
• Proficient in POS systems, scheduling software, and basic financial reporting.
• Skilled in Microsoft Office and relevant operational systems.
• Professional appearance and demeanor, with a high standard of personal grooming.