Job Purpose:

The Dedicated Client Service Manager for Channels and Trade is responsible for managing and enhancing client relationships, ensuring the delivery of high-quality service, and supporting trade and channel operations. This role involves collaborating with various departments to ensure seamless execution of trade transactions and client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for clients regarding trade and channel services.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Proactively address client inquiries and resolve issues promptly.

Channel Services Management:

• Manage client registration and technical support for e-channel products.
• Coordinate with the Cash Client Service Team to provide helpdesk support and resolve technical issues

Trade Operations Support:

• Oversee the execution of trade transactions, ensuring compliance with internal policies and external regulations.
• Collaborate with the Trade Finance Operations (TFO) team to manage import, export, and trade loan operations.
• Ensure accurate and timely processing of trade documents and payments.

Process Improvement:

• Identify opportunities for process enhancements to improve service delivery and operational efficiency.
• Implement best practices and innovative solutions to enhance client experience.

Risk and Compliance:

• Ensure adherence to risk management and compliance standards in all client interactions and transactions.
• Monitor and report any potential risks or compliance issues to the relevant departments.

Collaboration and Communication:

• Work closely with internal stakeholders, including the Treasury, Marketing, and Operations teams, to support client needs.
• Facilitate effective communication between clients and internal teams to ensure alignment and service excellence.

Qualifications:

• Minimum Bachelor's degree in Business, Finance, or a similar field.
• Vice President - Minimum 7 years experience in Transaction Banking client service management
• In depth knowledge preferably in channel services and eBanking
• Experience working with trade finance products desirable
• Ability to clearly communicate in written and verbal formats to internal and external stakeholders
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.

Key Competencies:

• Client-focused mindset with a commitment to delivering exceptional service.
• Proactive and results-oriented approach.
• Strong organizational and multitasking abilities.
• High level of integrity and professionalism.

We regret to inform that only shortlisted applicants will be notified.

Job ID:10073504