Job Role Description

The Operations Manager is involved in the day-to-day operations of the ship and maintains safety standards and procedures. He/She is involved in the analysis and monitoring of operational data to ensure potential problems are averted. He/She also oversees the implementation of workflow improvements that may enhance customers' satisfaction, as well as optimise the use of the organisation's resources.

The Operations Manager also provide advice to ships and management on cargo requirements, tank cleaning, stability and stress and to maintain all statutory requirements for the ship in this field. He/She will also be required to analyse operational data to help improve inefficiencies and to predict operational problems.

The Operations Manager is a good communicator and has good negotiation skills. He/She has strong problem solving and analytical skills and may be required to work irregular hours.

Tasks

• Design restaurant concept.
• Develop a risk management framework, policy and process.
• Develop and establish financial budget and plans.
• Develop and maintain business continuity strategies, policies and guidelines.
• Develop managers and high potential employees through organisational talent capability review.
• Develop service recovery framework.
• Drive service quality and customer satisfaction.
• Establish and maintain strategic business partner relationships.
• Establish business continuity processes.
• Establish business strategies for the business function.
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Facilitate innovation process within the organisation.
• Lead managers to develop organisational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage revenue and expenditure.
• Oversee cost controlling and food purchasing activities.
• Plan and develop menus for food service establishments.
• Provide leadership during crisis situations.
• Strategise service operations.