Job Summary:

The Operations Manager oversees the delivery of building, engineering, and maintenance services, ensuring safe, efficient, and cost-effective operations across assigned facilities. The role leads a team of facility managers and technical personnel, manages service partners, maintains strong client relationships, and drives operational excellence through leadership, process discipline, and continuous improvement.

Responsibilities:

1. Operational Management

• Oversee daily operations and maintenance activities for assigned facilities or portfolios.
• Ensure compliance with service level agreements (SLAs), statutory requirements, and workplace safety regulations.
• Plan and manage preventive and corrective maintenance schedules to optimise equipment reliability and asset lifespan.
• Coordinate with facility managers, engineers, supervisors, and service partners to ensure timely and quality execution of works.
• Manage variation works, additional requests, and new business opportunities within scope.

2. Service Partner Management

• Oversee and manage service partners to ensure performance meets contractual deliverables, safety standards, and cost efficiency in line with MOUs and agreements.
• Evaluate vendor and subcontractor performance regularly, initiate corrective or improvement actions, and maintain updated documentation (contracts, insurance, licences, permits, etc.).
• Support the selection, onboarding, and renewal of service partners in alignment with procurement policies.
• Drive transparent communication and collaboration between vendors, clients, and internal teams to ensure seamless service delivery.

3. Team Leadership

• Lead, coach, and motivate a team of facility managers, engineers, supervisors, and technicians to achieve operational and service delivery goals.
• Conduct regular performance reviews, toolbox meetings, and technical or safety training sessions.
• Foster a culture of teamwork, accountability, safety, and continuous improvement.

4. Financial and Contract Management

• Manage operational budgets, cost control, and procurement of materials and subcontractor services.
• Track and report financial performance, ensuring profitability, cost efficiency, and contract compliance.
• Support tender submissions, pricing proposals, and contract negotiations where required.

5. Client and Stakeholder Relations

• Build and maintain strong, professional relationships with clients, consultants, and stakeholders.
• Respond promptly to client feedback, ensuring consistent service quality and customer satisfaction.
• Represent the company in client meetings, audits, reviews, and presentations.

6. Compliance and Reporting

• Ensure strict adherence to Workplace Safety and Health (WSH), ISO, and environmental sustainability standards.
• Prepare operational, safety, and financial performance reports, including incident and KPI reviews.
• Participate actively in audits, inspections, risk assessments, and continual improvement initiatives.

Pre-requisite:

• Diploma / Degree in Mechanical, Electrical, Building Services Engineering, or Facilities Management.
• Minimum 5-8 years of experience in facilities management or engineering services, with at least 3 years in a managerial or supervisory role.
• Strong knowledge of building systems (ACMV, electrical, plumbing, fire protection, BMS) or building fabric management.
• Proven experience in vendor/service partner management, budgeting, and operational planning.
• Familiarity with CMMS, ISO standards, and statutory/mandatory maintenance requirements.
• CFME certification or relevant engineering licences will be an added advantage.