Operations Manager
ALL CLENZ MAINTENANCE PTE. LTD.
7 days ago
Posted date7 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementOperations & Service Management
2. Staff Management & Training
3. Client Relations & Contract Management
4. Resource & Logistics Management
5. Compliance & Safety
6. Process Improvement & Cost Control
7. Reporting & Performance Tracking
- Oversee daily cleaning operations across multiple sites.
- Ensure service quality meets client expectations and contract requirements.
- Plan and schedule cleaning staff deployment for different locations.
- Conduct site inspections to monitor cleaning standards.
- Address operational issues and resolve service complaints promptly.
2. Staff Management & Training
- Supervise and coordinate cleaners, team leaders, and supervisors.
- Recruit, onboard, and train new staff on cleaning procedures and safety protocols.
- Monitor staff performance and provide necessary guidance or corrective action.
- Manage staff scheduling, replacements, and leave planning.
3. Client Relations & Contract Management
- Act as the main point of contact for clients regarding service matters.
- Handle client feedback, complaints, and service improvement requests.
- Ensure contract obligations are fulfilled and renewed where possible.
- Conduct regular meetings with clients to maintain good relationships.
4. Resource & Logistics Management
- Ensure proper allocation of cleaning equipment, chemicals, and materials.
- Monitor inventory levels and coordinate procurement of supplies.
- Ensure maintenance of cleaning equipment to avoid service disruptions.
5. Compliance & Safety
- Ensure compliance with workplace safety and health (WSH) regulations.
- Conduct risk assessments and implement safety protocols.
- Train staff on safe handling of cleaning equipment and chemicals.
6. Process Improvement & Cost Control
- Identify ways to improve cleaning efficiency and reduce wastage.
- Optimize operational workflows to improve productivity.
- Monitor expenses and manage budgets to control operational costs.
7. Reporting & Performance Tracking
- Prepare reports on operational performance, staff productivity, and service quality.
- Track key performance indicators (KPIs) for cleaning efficiency and client satisfaction.
- Analyze feedback and implement improvements based on data insights.
JOB SUMMARY
Operations Manager
ALL CLENZ MAINTENANCE PTE. LTD.
Singapore
7 days ago
N/A
Contract / Freelance / Self-employed
Operations Manager