Job Summary:
We are looking for an experienced Operations Manager to lead and optimize the operational functions of our Singapore office. This role will be responsible for designing and implementing efficient workflows, managing key partners, and ensuring smooth day-to-day operations to support our business growth in the region.

Key Responsibilities:

1. Lead the design and implementation of operational processes and standard operating procedures (SOPs) for the Singapore office, covering order processing, customer support, logistics coordination, and inventory management.

2. Identify, evaluate, and manage key local suppliers and business partners.

3. Oversee daily operational activities to ensure all processes run efficiently and seamlessly.

4. Establish a quality monitoring system to track and analyze operational performance metrics (e.g. efficiency, cost, customer satisfaction) and drive continuous improvement.

5. Collaborate closely with cross-functional and headquarters teams to ensure operational strategies effectively support business objectives and growth.

Requirements:

1. Minimum 5 years of operations management experience in the ICT or related industry.

2. Proven experience in building operational processes and systems from scratch (0 to 1) for new companies, teams, or projects.

3. Experience working in international companies or fast-paced startup environments is preferred.

4. Familiarity with Singapore's local supply chain, logistics, or service ecosystem will be an added advantage.

5. Strong analytical and problem-solving skills, with the ability to develop effective solutions under limited resources.

6. Excellent communication and interpersonal skills to collaborate effectively with diverse teams.

7. Proficiency in both English and Mandarin (spoken and written) is required, as this role involves communication with Mandarin-speaking stakeholders.