What you will do

Pre-Sales & Sales Activities:

• Conduct pre-sales calls to understand potential clients' needs, challenges, and aspirations.
• Lead qualification calls to pinpoint prospects who would gain the most from our solutions.
• Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary.

Product Implementation & Integration:

• Guide and support customers in deploying our text completion API into their infrastructure.
• Work closely with customers to fine-tune models according to their specific requirements.
• Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience.
• Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
• Design and develop product features that would meet the need of many customers.

Customer Success & Support:

• Continually ensure that the customer is maximizing the product's potential.
• Provide post-deployment support, addressing any issues or challenges that arise promptly.
• Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback.
• Offer recommendations for product optimisations or new features based on customer feedback.
• Develop these features if needed.

About you

• Minimum 5 years of experience in similar capacity.
• You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.).
• Passion for AI, with a constant drive to stay updated and ahead of the curve.
• Proven experience in product implementation in AI or machine learning products.
• Strong communication skills with an ability to explain complex technical concepts in simple terms.
• Demonstrated ability to manage projects and lead them to successful completion.
• Proficient in understanding and developing code.
• Familiarity with front-end interfaces and integration processes.
• Ability to work collaboratively in a team environment.

We are looking for adaptable team players who excel in a fast-paced environment and are ready to frequently support pre-sales as well as deployment tasks, contributing to our shared goals and success.

Interview Process

• Talent Acquisition screening call
• 30min Hiring Manager Interview
• 45min Business Acumen Interview
• 60min Technical Deep Dive on LLMs
• Panel (Home Prep & Restitution)
• 30min Value Talk
• Reference check

Benefits

Competitive cash salary and equity

Health Insurance

Sport : $90 for gym membership allowance

Food : $200 monthly allowance for meals (solution might evolve as we grow bigger)

Transportation : $120/month for public transport or Parking charges reimbursed