We are seeking a hands-on and experienced F&B Operations Manager to lead the operations of our flagship restaurant outlet. This role requires a strategic and operational leader who can oversee daily service, maintain high standards of food quality and customer satisfaction, and ensure operational efficiency.

Key Responsibilities

1. Outlet Operations Management

• Oversee the daily operations of the restaurant to ensure smooth and efficient service.
• Implement and maintain standard operating procedures to uphold quality and consistency.
• Conduct daily briefings with service and kitchen teams to align goals and priorities.
• Ensure compliance with food safety, Halal standards, and hygiene regulations.

2. Financial and Performance Oversight

• Monitor outlet sales, cost of goods, and labor expenses to achieve profitability targets.
• Analyze operational performance and implement strategies to increase revenue.
• Manage supplier relationships and oversee purchasing to control costs effectively.
• Prepare weekly and monthly operational reports for management review.

3. Team Leadership and Development

• Lead, train, and motivate the restaurant team to deliver exceptional service and performance.
• Recruit and onboard new team members as needed.
• Conduct regular performance reviews and identify opportunities for staff development.
• Foster a positive work culture built on teamwork, accountability, and service excellence.

4. Guest Experience Management

• Maintain a strong presence on the restaurant floor to engage with guests and resolve issues promptly.
• Ensure that service standards are met and that the dining experience consistently exceeds guest expectations.
• Collect and analyze guest feedback to drive continuous improvement.

5. Marketing and Promotions

• Collaborate with the marketing team to execute local promotions, campaigns, and events.
• Develop creative initiatives to attract new customers and increase repeat business.
• Ensure that marketing materials, menus, and in-store branding are up to date and consistent.

6. Administrative and Compliance Duties

• Manage staff schedules and ensure adequate manpower coverage.
• Ensure adherence to company policies, licensing laws, and health & safety regulations.
• Oversee maintenance and cleanliness of the outlet, equipment, and facilities.

Job Requirements

• Diploma or Degree in Hospitality, Business Management, or a related field.
• Minimum of 10 years of experience in F&B management (restaurant or hotel environment preferred).
• Strong leadership, communication, and problem-solving skills.
• Proven ability to manage budgets, control costs, and optimize operational efficiency.
• Hands-on leader with excellent attention to detail and customer service orientation.
• Proficiency in POS systems, inventory software, and Microsoft Office.
• Willing to work on weekends, public holidays, and shifts as required.