About the Role

Tucker Medical is seeking a motivated and exceptional individual to join our team as an Assistant Operations Manager / Operations Manager. In this role, you will serve as the lead for our frontline patient services team in addition to overseeing the clinic's day-to-day operations and managing internal and external projects and programmes.

Reporting directly to the Strategic Operations Director, you will be responsible for ensuring operational excellence, leading patient experience initiatives, and delivering on projects. This role is ideal for someone passionate about high-touch, personalised healthcare experiences who also brings strong operational discipline and leadership skills.

Key Responsibilities

• Frontline Patient Services Leadership

○ Lead and develop the patient services team, ensuring the delivery of a warm, professional, and consistent service experience.

○ Oversee patient flow, scheduling, and coordination of care.

○ Resolve patient inquiries and service issues, maintaining the highest standards of care.

• Operations & Process Excellence

○ Develop, implement, and update Standard Operating Procedures (SOPs) to support efficient clinical operations.

○ Introduce systems (including automation) and process improvements that enhance both efficiency and patient satisfaction.

○ Collaborate across departments (admin, finance, clinical support) to ensure smooth operations.

• Quality, Compliance & Safety

○ Ensure compliance with the Ministry of Health (MOH) regulations and internal quality standards.

○ Oversee readiness for audits, inspections, and equipment maintenance.

○ Support emergency and crisis management protocols.

• Financial & Resource Management

○ Align day-to-day decisions with the clinic's financial objectives.

○ Manage scheduling, manpower allocation, and space utilization effectively.

○ Support billing processes and cost optimization initiatives.

• Project & Change Management

○ Drive improvement initiatives and operational projects.

○ Support new service launches and facility expansion projects.

○ Provide clear updates and reports to senior leadership.

• Procurement & Inventory

○ Manage procurement and supplier relationships, including negotiations

○ Ensure optimal inventory levels and utilization.

• Team Development & Training

○ Conduct training programs to strengthen patient service and operational standards.

○ Mentor staff and build a positive, accountable team culture.

Requirements

• Education: Bachelor's degree (Healthcare, Business, Management, or related field).

• Experience: We welcome applicants with supervisory or leadership experience (minimum 3-5 years) in healthcare, hospitality, or other service-oriented environments. The role will be appointed as Assistant Operations Manager or Operations Manager, depending on the candidate's experience, competencies, and readiness to take on the full scope of responsibilities.

• Skills:

○ Strong leadership, organizational, and people management abilities.

○ Excellent communication and interpersonal skills.

○ Knowledge of healthcare compliance and regulations (MOH experience preferred).

○ Budgeting and resource optimization.

○ Service planning and project management experience.