We are seeking for a dynamic individual with relevant F&B managerial experience to join our pioneering team in our new start-up hotel slated to open in Q1 2026.

What the role entails:

1. Service Excellence & Brand Consistency

• Ensure high-quality service standards across all outlets, maintaining consistency in guest experience.
• Develop and implement customer service protocols, addressing feedback to enhance satisfaction.
• Monitor service execution, training teams to uphold the brand's identity and hospitality standards.
• Oversee menu rollouts, ensuring alignment with branding and quality expectations.

2. Operational Leadership & Efficiency

• Optimize workflows to enhance service speed, table turnover, and overall dining experience.
• Implement operational SOPs, improving efficiency in ordering, kitchen coordination, and floor management.
• Collaborate with the Team to refine daily service operations and troubleshoot challenges.
• Lead audits to ensure adherence to hygiene, safety, and compliance regulations.

3. Financial Oversight & Revenue Optimization

• Analyze sales performance and implement strategies to increase profitability across locations.
• Manage food and labour costs, ensuring effective procurement and staffing models.
• Oversee inventory control to minimize waste and optimize cost efficiency.
• Work closely with the finance team to align business forecasts with operational strategies.

4. Team Development & Leadership

• Recruit, train, and mentor key personnel to uphold the highest service standards.
• Design career progression pathways and skill development programs for service leaders.
• Cultivate a strong service culture, ensuring staff engagement and motivation.
• Set clear KPIs to measure team performance, ensuring accountability and efficiency.

5. Expansion & Business Growth Strategy

• Identify opportunities for outlet expansion and new service innovations.
• Partner with marketing teams to roll out campaigns that drive customer engagement.
• Lead initiatives that enhance brand presence and competitive advantage in the industry.