operation manager (hot pot restaurant)
LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementJob description
Key Responsibilities
Store Daily Operations Management
Team Management and Staff Development
Revenue and Cost Control
Customer Service and Brand Maintenance
Supply Chain and Inventory Management
Marketing and Event Execution
Safety and Compliance Management
Job Requirements
Key Responsibilities
Store Daily Operations Management
- Take full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.
- Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.
Team Management and Staff Development
- Responsible for staff recruitment, training, scheduling, performance evaluation, and promotion planning.
- Motivate and lead the team to enhance service standards and create a positive work environment.
Revenue and Cost Control
- Set and execute operational targets (such as sales revenue, profit margin, and customer satisfaction).
- Strictly control food, labor, and operating costs to reduce wastage and improve profitability.
Customer Service and Brand Maintenance
- Handle customer complaints and unexpected incidents to ensure customer satisfaction and protect the brand image.
- Collect customer feedback and propose improvement plans to increase repeat business and enhance reputation.
Supply Chain and Inventory Management
- Oversee food procurement, inventory checks, and supplier management to ensure quality and cost efficiency.
Marketing and Event Execution
- Participate in planning and implementing festive promotions, membership activities, and local marketing campaigns.
- Analyze sales data and propose strategies to increase foot traffic and average spending per customer.
Safety and Compliance Management
- Ensure the store complies with food safety, fire safety, labor regulations, and other relevant requirements.
Job Requirements
- Experience - Minimum 3 years in restaurant or F&B operations.
- Leadership - Ability to lead, train, and motivate a team.
- Operational Skills - Familiar with daily restaurant operations, cost control, and inventory management.
- Customer Focus - Committed to delivering excellent customer service.
- Education - Diploma or degree in Hospitality, F&B Management, or related field preferred.
- Flexibility - Willing to work shifts, weekends, and public holidays.
JOB SUMMARY
operation manager (hot pot restaurant)
LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.
Singapore
2 days ago
N/A
Full-time
operation manager (hot pot restaurant)