About the Role

Lead the end-to-end implementation and continuous improvement of our in-house Student Enrolment System across HQ and centres. You'll turn business needs into clear requirements, coordinate delivery with engineering (including off-shore development teams), and drive user adoption and data quality.

Key Responsibilities

- Gather and document requirements (BRD/FRD, user stories, process maps).

- Define "as-is/to-be" workflows and translate them into functional specs.

- Coordinate with off-shore developers for requirements handoff, stand-ups, sprint planning, QA, and release readiness.

- Plan and run UAT, manage defects, and sign off releases.

- Support data migration (templates, cleansing, validation).

- Prepare SOPs, conduct training, and provide go-live hypercare.

- Track KPIs and produce basic operational dashboards/reports.

- Manage stakeholders, timelines, and risks across multiple centres.

Requirements

- 3-7 years' experience as a Business Analyst/Implementation Lead.

- Proven experience working with off-shore/remote development teams across time zones; Agile/Scrum exposure.

- Strong process mapping & documentation skills; comfortable with Jira/Confluence (or similar).

- Hands-on UAT and data skills (advanced Excel; basic SQL a plus).

- Excellent communication, facilitation, and stakeholder management; flexibility for early/late calls when needed.

Nice to Have

- Experience with student enrolment/admissions or education systems.

- Knowledge of APIs/integrations, ETL, and PDPA.