Duties and Responsibilites

Requirements Management & Process Optimization

• Collect, analyze, and document business requirements across sites in Singapore, Wuxi, and Clark
• Translate business needs into clear concepts for ERP and BI solutions
• Support process standardization and harmonization across the three sites

User Training & Support

• Organize and deliver training sessions and workshops for proAlpha and QlikSense users
• Coach and support end-users to improve system adoption and competence
• Develop user documentation, guidelines, and best practices
• Serve as a regional point of contact for ERP- and BI-related questions

Business Intelligence (QlikSense)

• Support business stakeholders in defining reporting and dashboard requirements
• Coordinate with the central BI team or external partners for implementation
• Ensure data quality, consistency, and effective use of BI solutions across sites

ERP (proAlpha)

• Contribute to the optimization and further development of ERP processes in production, logistics, purchasing, and quality
• Participate in rollouts, migrations, and the introduction of new modules across the three sites
• Provide 2nd-level ERP support and collaborate with the central Business Applications team

Education / Qualification

• Degree in Business Informatics, Business Administration, Engineering, or a related field

Experience

• Minimum 5 years of professional experience working with ERP systems (ideally proAlpha) and BI solutions (preferably QlikSense)
• Strong background in requirements engineering and structured process analysis

Core Competencies

• Passion for conducting training sessions and enabling business users
• Excellent communication and facilitation skills, combined with a structured work style
• Service-oriented mindset with strong ownership and problem-solving skills
• Fluent in English; Mandarin or Tagalog would be an advantage

Others

• Open to travel when required and committed to close collaboration with colleagues across Singapore, Wuxi, Clark, and Europe