At Twist & Buckle, we're proud to serve up the best churros in Singapore-and we're looking for a passionate individual to join our team as Shop Supervisor!

In this role, you'll play a key role in our daily operations-crafting our signature churros, maintaining a clean and organised space, and making sure every guest leaves with a smile. If you're energetic, detail-oriented, and passionate about creating sweet moments, we'd love to meet you!

Job description

- Operations Management: Oversee the day-to-day operations of the shop, ensuring efficient workflow and high-quality service.

- Churros Preparation & Presentation: Although prior experience in churro making is not required (training will be provided), you should be adept at following standard recipes and presentation techniques to ensure product consistency.

- Customer Service: Engage with customers, ensuring satisfaction with both service and product. Handle queries and feedback promptly and professionally.

- POS Management: Operate and manage the point of sale (POS) system for order processing and sales tracking.

- Food Safety and Cleanliness: Maintain standards of cleanliness and hygiene.

- Inventory Management: Monitor inventory levels, order supplies as needed.

- Staff Rostering: Schedule and manage staff shifts effectively.

- Training and Development: Train new employees on shop procedures, churro-making techniques, customer service standards, and safety protocols.

- Opening and Closing Duties: Responsible for opening and closing procedures, including cash handling, MEP for the day.

Qualifications:

- Strong experience in the food and beverage industry, with a strong understanding of operational dynamics.

- Experience with POS systems and basic financial transactions.

- Strong leadership skills and the ability to manage and motivate a team.

- Excellent communication and interpersonal skills.

- Commitment to outstanding customer service.

- Ability to stand for extended periods.

- Flexibility to work weekends, holidays, as required.

- Singaporeans only

Benefits:

- Salary.

- Opportunities for professional growth and training.

- Be part of a unique business venture with a potential for expansion.

Come chat with us to learn more! We are a small and dynamic team, and we are excited to hear from like-minded individuals.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Food allowance
• Professional development

Schedule:

• Shift system

Supplemental Pay:

• Commission pay
• Yearly bonus

Work Location: In person