• Be a Key Driver of Product Reliability
• Work at the Intersection of Technology and Operations

About Our Client

Our client is a well-established organisation in the robotics industry, known for its commitment to innovation and excellence. With a strong emphasis on innovation, quality, and operational excellence, it is expanding rapidly through vertical integration, strategic partnerships

Job Description

• Triage and tag incoming field tickets by severity and type.
• Analyze logs and prepare preliminary root cause assessments.
• Drive bug resolution across sprints with QA and R&D teams.
• Maintain and publish a dashboard that drives continuous product improvement.
• Track all fixes through to completion - including deployment and field validation.
• Communicate clear RCAs and resolution updates to internal teams and high-value customers.
• Act as the bridge between engineers, support teams, and business stakeholders - making technical issues understandable and actionable.

The Successful Applicant

• Experienced in field support, QA, or technical troubleshooting involving hardware + software systems.
• Able to interpret logs, crash dumps, and server traces.
• Familiar with Jira or similar bug tracking tools.
• Comfortable working across technical and customer-facing teams.
• Detail-oriented, persistent, and structured in your approach.

What's on Offer

Candidates joining this role will be offered the opportunity to work at the heart of a fast-moving environment where their contributions directly impact product quality and customer satisfaction. They'll gain deep exposure to robotics, embedded systems, and cloud-integrated platforms, while collaborating across engineering, QA, and customer-facing teams. This is a role for those who want to own problems end-to-end, grow into strategic leadership, and be recognized for driving real-world improvements in cutting-edge technology.

Michael Page International Pte Ltd | Registration No. 199804751N