Position Overview:

We are seeking a proactive and forward-thinking professional to join our Group management

team. The role will be dedicated to driving permanent improvement programmes across all

commercial laboratories, with a strong focus on operational excellence, efficiency, and digital

transformation.

A key focus will be monitoring and improving Turnaround Time (TAT) and other performance

measures across entities, while ensuring our laboratories adapt effectively to emerging IT and

AI technologies

Key Responsibilities:

Continuous Improvement

• Lead group-wide initiatives to improve efficiency, quality, and productivity in laboratory

operations.

• Standardise best practices, workflows, and reporting frameworks across all entities.

• Monitor and enhance Turnaround Time (TAT) as a critical performance metric for client

satisfaction and service delivery.

• Identify bottlenecks and drive structured solutions using Lean/Six Sigma or other

improvement methodologies.

IT & AI Transformation

• Evaluate, recommend, and implement IT solutions that support laboratory operations,

client services, and business functions.

• Develop and lead strategies for adopting AI technologies to improve testing efficiency, data

integrity, and reporting accuracy.

• Collaborate with laboratory managers, IT vendors, and external partners to ensure

systems are future-ready, scalable, and compliant.

Stakeholder Engagement

• Act as a central point of contact for group-level projects, ensuring alignment and synergy

across all subsidiaries.

• Partner with management and laboratory leadership to prioritise and deliver improvement

initiatives.

• Provide regular updates and performance dashboards to Group management.

Change Management & Training

• Embed continuous improvement culture across the organisation through structured

communication and engagement.

• Design and deliver training programmes on new IT systems, AI tools, and process

improvements.

• Ensure sustainable adoption of new solutions and long-term effectiveness of implemented

changes.

Requirements:

• Bachelor's degree in Engineering, Science, IT, Business or related field.

• Proven track record in continuous improvement, operational excellence, or IT/AI

transformation projects.

• Familiarity with laboratory operations, testing services, or regulated industries preferred.

• Strong project management and stakeholder coordination skills.

• Analytical and problem-solving mindset with a focus on measurable outcomes (e.g., TAT

improvement).

• Knowledge of Lean Six Sigma (Green/Black Belt certification an advantage).

• Strong communication skills and the ability to lead change across diverse teams.

Why Join Us?

• Opportunity to work at group level, shaping the future of multiple commercial laboratory

entities.

• Exposure to cutting-edge IT and AI technologies in the Testing, Inspection & Certification

(TIC) industry.

• Key role in improving Turnaround Time (TAT) and overall laboratory performance.

• Collaborative, innovative, and dynamic working environment.

• Career growth with direct visibility to senior management and shareholders.