Key Responsibilities

1. Change & Release Management

• Lead and manage change requests and release pipeline activities.
• Collaborate with stakeholders to ensure smooth execution of BAU and enhancement releases.

2. Planning & Coordination

• Plan and estimate effort for requirement gathering activities.
• Work closely with Project Managers and Team Leads to align implementation timelines.

3. Requirements Gathering

• Drive stakeholder engagement to elicit, analyze, and validate business/system requirements.
• Conduct Fit-Gap analysis between current and proposed functionalities.
• Maintain traceability of requirements throughout the implementation lifecycle.

4. Analysis & Solution Design

• Perform impact and risk assessments for functional and non-functional changes.
• Design solutions aligned with business needs, considering technical constraints.
• Facilitate cross-functional communication to ensure alignment across teams.

5. Development & Testing Support

• Support defect management through root cause analysis and resolution coordination.
• Clarify requirements for development and QA teams.
• Assist in SIT and UAT phases to ensure solution quality and coverage.

6. Documentation & Training

• Prepare functional specifications and supplementary documents (e.g., Interface Mapping, Configuration Management, User Manuals).
• Conduct user training and walkthroughs to ensure successful adoption of enhancements.

7. Escalation & Issue Management

• Proactively escalate issues to PM, Team Lead, and Team Head to ensure timely resolution.

Qualifications & Experience

• Diploma/Bachelor's degree in Business Administration

• Strong command of English (written & verbal)

• Minimum 10 years' experience as a Business/System Analyst in banking, financial institutions, or consultancy

• Experience and Knowledge in Name screening systems and operations is a plus.