Job Summary:

We are looking for a dynamic and hands-on Senior Store Manager to lead the operations of 3 to 4 F&B outlets. The ideal candidate will have strong leadership and operational skills, with proven experience managing both front-of-house and kitchen operations. You will be responsible for ensuring high standards of service, operational efficiency, and profitability across all assigned stores.

Key Responsibilities:

• Oversee daily operations of 3-4 F&B outlets, ensuring smooth coordination between front-of-house and kitchen teams.
• Lead, train, and motivate store managers and team members to deliver exceptional service and meet performance targets.
• Ensure compliance with food safety standards, hygiene regulations, and company operating procedures.
• Manage staffing needs, scheduling, and labor cost control across outlets.
• Manage and plan budgets, perform sales forecasting, and conduct P&L (Profit & Loss) analysis to ensure financial health and profitability.
• Monitor inventory, purchasing, and stock control to minimize waste and cost.
• Analyze store performance data and implement strategies for continuous improvement.
• Handle escalated customer issues and operational challenges in a timely and professional manner.
• Support recruitment, onboarding, and development of store-level staff.

Key Requirements:

• Minimum 2 years of experience in F&B management, including experience managing multiple outlets (3-4 preferred).
• Strong leadership skills with the ability to manage, coach, and motivate diverse teams.
• Hands-on experience in both front-of-house and kitchen operations. Cooking experience is an advantage.
• Proficiency in budgeting, sales forecasting, and P&L management.
• Excellent problem-solving, communication, and organizational skills.
• Knowledge of food safety, hygiene practices, and standard operating procedures.
• Able to travel between outlets and work on shifts, weekends, and public holidays.