Job Title:

Store Manager / Assistant Store Manager - Amacha Chinatown

Role Purpose:

• The Store Manager holds full responsibility for the performance and growth of the Amacha Chinatown outlet.
• Beyond managing daily operations, this role is accountable for driving sales, building a high‑performing team, delivering exceptional customer experiences, and ensuring operational standards are consistently met or exceeded.

Key Responsibilities

⭐ Store Leadership & Business Ownership

• Take full ownership of the outlet's P&L, KPIs, and overall performance.
• Lead, inspire, and coach the team to achieve sales, service, and efficiency targets.
• Develop and implement initiatives that drive footfall, upselling, and repeat patronage.
• Act as the main point of contact between HQ and the outlet, translating brand direction into executable plans.

⭐ Operational Excellence

• Ensure seamless daily operations: opening/closing routines, shift deployment, and smooth service flow across peak periods.
• Enforce adherence to SOPs in preparation, service, hygiene, and safety.
• Analyze operational metrics (service speed, wastage, upsell performance) and drive corrective actions.
• Oversee inventory management and ordering processes to ensure cost control and stock availability.

⭐ Sales & KPI Management

• Monitor, track, and report on sales performance, labor cost ratio, and waste control.
• Develop strategies with HQ to meet and exceed monthly revenue and productivity targets.
• Lead the team in executing marketing campaigns, seasonal launches, and new product rollouts.
• Implement performance incentives and recognition programs to sustain motivation.

⭐ Customer Experience & Brand Standards

• Champion Amacha's hospitality culture, ensuring every guest receives elevated service.
• Handle escalated feedback personally, turning service recovery moments into loyalty wins.
• Monitor store ambience, cleanliness, and merchandising to ensure brand standards are consistently met.

⭐ Team Management & Development

• Recruit, train, and retain a capable and engaged team.
• Conduct regular performance reviews, coaching sessions, and skill assessments.
• Build succession within the team by mentoring Assistant Store Managers and senior staff.
• Uphold a culture of accountability, teamwork, and pride in the brand.

⭐ Compliance & Administration

• Ensure the outlet meets all hygiene, safety, and regulatory standards at all times.
• Oversee workforce scheduling, ensuring labor costs are within budget while maintaining service readiness.
• Complete and submit operational reports, financial reconciliations, and audit documents accurately and on time.
• Liaise with HQ departments (HR, Marketing, Supply Chain) to support broader business initiatives.

Key Requirements

• Experience: Minimum 4-5 years in F&B with at least 2 years in a managerial role.
• Skills: Strong leadership, communication, and operational management capabilities.
• Commercially minded with proven ability to drive sales and manage costs.
  • Hands-on, proactive, and able to make sound decisions under pressure.
  • Passionate about customer service and team development.