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IT Business Analyst (ServiceNow)
ERP21 PTE LTD
SingaporeLocation
Singapore
8 days ago
Posted date
8 days ago
N/A
Minimum level
N/A
Contract / Freelance / Self-employedEmployment type
Contract / Freelance / Self-employed
General ManagementJob category
General Management
Duties & Responsibilities
  • Capture business requirement gathering, process mapping, walk-thru requirement and design / collaborate with technical team / end-user training.
  • Analyze and document business requirements for eBudgeting, eInvoice, eRebate, eDealMaster and ePriceSim modules, ensuring alignment with NSC group companies' needs.
  • Deliver 100% of phase 1 modules design/alignment with biz/design sign-off (eBudgeting, eInvoice, eRebate, eDealMaster and ePriceSim modules) on time and within budget.
  • Design and document workflow solution on ServiceNow and streamline internal organization approval processes (budget approvals, invoice processing, rebate management).
  • Work closely with customer cross-functional teams (Finance, IT, Procurement, Finance) , external vendors, ServiceNow COE.
  • Report to the ServiceNow Lead/ Project Manager/Program Lead for NSC PATH implementation.
  • Ensure workflows comply with ServiceNow Development Procedure Best Practice / NSC Companies policies, and data security regulations.
  • Collaborate with surrounding systems team to ensure designs align with integration requirements, such as SAP and MuleSoft.
  • Conduct gap analysis between current processes and new system capabilities, proposing scalable/future proof and effective solutions.
  • Develop functional specifications and user stories, collaborating with technical teams for system configuration.
  • Align designs with business objectives and obtain design sign-off from relevant stakeholders.
  • Engage stakeholders through workshops, status updates, and change management communications.

Requirements
  • Bachelor's degree in IT, Finance, or Business.
  • 3+ years of working experience as a Functional Consultant or in similar business process.
  • Strong understanding of ServiceNow platform and its capabilities.
  • ServiceNow certification is a plus.
  • Experience in designing and implementing Travel, Claim Request Approval, Invoice Creation and Approval, Budget Application Approval, and Discount Approval Applications.
  • Proven working experience with ERP integrated applications.
  • Excellent analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
Related tags
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JOB SUMMARY
IT Business Analyst (ServiceNow)
ERP21 PTE LTD
Singapore
8 days ago
N/A
Contract / Freelance / Self-employed
IT Business Analyst (ServiceNow)