Responsibility

• Ensure the optimal handling of customer claims by guaranteeing timely and effective solutions
• Ensuring the correct management of operational processes and organisation of field resources
• Ensuring the correct sizing of the workforce according to market demand and internal demand in relation to sales
• Ensuring the correct coordination of technical and training know-how towards field resources.

Requirements

Degree in mechanical or electronic engineering or technical diploma

Specialised technical knowledge:

• Willingness to travel for customer visits
• English language B1/B2
• Reading electrical mechanical technical drawing
• Principles of thermodynamics
• Customer care processes
• Organisational and management skills

Business skills:

• Creative thinking: Ability to read situations analytically and divergently, developing innovative solutions and choosing the most effective response.
• Ownership: Ability to exercise the role, making decisions, taking responsibility and accepting risks, aimed at obtaining expected results.
• Technical Expertise: Ability to use and increase one's skills to be adequate in the exercise of the role, capable of innovation and development of the company's business.
• Communication: Ability to give, receive and share information in order to facilitate the flow of information, production and management.
• Working with others: Ability to collaborate with others, creating a context of trust, to pursue common results.
• Coaching: Ability to enhance team resources by fostering professional, personal and functional development.
• Mastering Technology: Ability to develop knowledge of company technologies to support customers in the development of processes and the use of products, offering innovative solutions.
• Vision: Ability to use forward thinking to identify feasible organisational and professional development paths aligned with the company vision.
• Proactive approach, resilience, collaborative leadership, ability to work in changing environments. Excellent organisational and management skills. Excellent communication, negotiation and persuasion skills.