Key Responsibilities

• Collaborate with Product Owners and Business Stakeholders to review and validate user stories for various payment and channel functionalities (e.g. fund transfer, collections, bulk payment, H2H, API, mobile/Web ebanking).
• Knowledge of industry best-practices for relevant domains to review user stories to ensure user stories are clearly written, complete, testable, and aligned with business requirements and customer needs.
• Work closely with Agile squads (developers, testers, UI/UX designers) to clarify requirements and address story gaps.
• Participate in Backlog Grooming, Sprint Planning, Weekly Stand-ups, and Sprint Reviews.
• Document workflows, edge cases, and business rules for payments and digital channels.
• Provide support for UAT (User Acceptance Testing), including preparation of test scenarios and validation of outcomes.
• Stay informed on regulatory guidelines (e.g. MAS, SWIFT, JFSA) relevant to banking transactions.
• Assist with gap analysis, impact assessment, and readiness documentation during rollout phases.

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related discipline.
• 7~10 years of experience as a Business Analyst, preferably in digital banking or transaction banking projects.
• Strong understanding of payment products (e.g. domestic transfers, cross-border payments, GIRO, RTGS, SWIFT, ACH).
• Familiar with eBanking channels, including Web, Mobile, SWIFT, Host-to-Host, and API interfaces.
• Proven experience working in an Agile/Scrum environment.
• Strong analytical and problem-solving skills; ability to dissect complex requirements.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience in regulatory payment compliance (e.g. AML, sanctions, MAS guidelines).
• Familiarity with Agile tools (e.g. Jira, Confluence).
• Experience in writing BRDs, user stories, and acceptance criteria.
• Experience in eBanking system replacement projects.

If you're a passionate TB professional eager to make an impact, we welcome you to be part of our team. Help us shape the future of digital solutions across SMBC Global Transaction Banking Department, Asia Pacific!