We are seeking highly-motivated individuals with professional experience to join our team as Manager/ Senior Manager, Claims.

ERGO Insurance Pte. Ltd. is a registered general insurer regulated by the Monetary Authority of Singapore. We are a wholly owned Singapore subsidiary of ERGO Group AG, one of the major insurance groups in Germany and Europe, and we are the primary insurance arm of Munich Re, one of the leading reinsurers and risk carriers worldwide.

www.ergo.com.sg

There are countless good reasons to pick ERGO as an Employer.

No matter where you are in your career, we offer various development opportunities in all departments at all levels.

You’ll experience a fair and open-minded culture where every employee is trusted and valued.

We support you on your career path. Professional development is a central part of our philosophy: we give all our staff the opportunity to develop, both personally and professionally.

If you have a strong passion to succeed and aspire to join a company that can offer you an interesting and diverse career, we look forward to meeting you!

Requirements

• Diploma/Bachelor’s degree or equivalent experience

• ACII or equivalent discipline or professional qualifications in General Insurance

• At least 10 years in claims experience in general insurance

• Resourceful, self-driven and able to perform effectively in a dynamic level and fast paced environment

• Strong people manager, demonstrate initiative, communication, ability to manage a team

• Possess analytical capability in handling claims

• Good problem solver and able to bring issues to resolution proactively

Job Descriptions

Claims Management

• Manage commercial claims, including but not limited to WICA, Engineering, Property, Public Liability, Professional Indemnity to ensure accurate and prompt claims processing within the stipulated turnaround time

• Manage key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits, in accordance to written procedure/ targets, and providing a consistently strong standard of customer service.

• Aggressive control and negotiate the resolution of claims to achieve cost-effective claims outcomes within authorized amounts or specific file authority to produce appropriate outcomes.

• Interpret the insurance contract and apply to the exposures presented with each assigned claim.

• Ensure effective and strong vendor management and controls.

• Effective and aggressive litigation management and controls on high value complex claims in consultation with head of department.

• Strive for continuous improvement on claim file handling with feedback on support through the review processes.

• Contribute to maintenance of best practices procedures for intermediate to high value complex claims, consistent with global best practice.

• Ensure accurate and timely updating of case reserves in accordance to written procedure.

• Conduct on time file review and ensure accuracy and adequacy of claims reserves in system.

• Demonstrate a strong standard of competence in handling intermediate to advance complex claims.

Processes/ Strategies

• Continuous assessment and review of policies and processes in claims handling to control fraud and claims leakages, and enhance our efficiency and competitive advantage

• Propose claims containment measures and strategies to control overall claim cost

• Review existing work processes to streamline and improve operational efficiency and productivity

• Manage the entire claims handling process, working independently, and through special projects

• Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.

• Study claims history and highlight to Superior on any abnormalities.