What the role is
As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on
• Review and process claims related to the Home Protection Scheme (HPS) and Dependants’ Protection Scheme (DPS).
• Ensure accuracy and completeness of claim documentation.
• Liaise with relevant parties to gather necessary information for claims adjudication.
• Oversee the administration of policies for HPS and DPS.
• Maintain accurate and up-to-date policy records.
• Handle policy-related inquiries and provide assistance to policyholders.
• Provide support to supervisors in project implementation.
• Conduct research and data analysis to contribute to project proposals.
• Assist in the rollout of process enhancements and improvements.
• Maintain proper documentation of claims and policy administration processes.
• Generate regular reports on claims processing and policy administration activities.
• Address customer inquiries related to claims and policy administration.
• Identify opportunities to optimise workflows and increase efficiency.
• Implement changes to streamline administrative processes.
• Undertake any ad-hoc duties assigned, contributing to the overall flexibility and responsiveness of the team.

What we are looking for
• At least 2 years of work experience preferably in insurance claims processing and policy administration.
• Good analytical and research skills for processing claims and contributing to project proposals.
• Good organisational skills to maintain accurate policy records and manage administrative processes.
• Excellent written and verbal communication skills.
• Ability to effectively communicate with internal teams and external stakeholders.
• Good attention to detail to ensure accuracy in claims processing and policy administration.
• Ability to identify issues, propose solutions, and contribute to process enhancements.
• Customer-centric mindset with the ability to address inquiries and provide assistance to policyholders.
• Proficiency in using Microsoft Office Suite and familiarity with relevant software for policy administration.
• Proactive approach to identifying opportunities for workflow optimisation and process efficiency.
• Demonstrating a preference for innovative solutions and interest in exploring automation tools,

What you can expect
• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position