The position is responsible in delivering personalised and efficient service to Banquet guests during event.

Primary Responsibilities

Banquet Service

• Provides excellent service at all times to all of our Banquet guests based on established hotel standard operating procedures.
• Is well presented and adheres to hotel grooming standard at all time.
• Greets and farewells all Banquet guests and colleagues in a friendly and courteous manner.
• Carries out adhoc duties as assigned by the Banquet Director or Manager on duty.
• Consistently ensures that the room set up are accurate, timely and set according to Banquet Event Order or as instructed by the Managers/Supervisors.
• Consistently ensures all cutleries, flatware and glassware is polished, wiped and spotless.
• Ensures chairs covers and banquettes clean and free of wrinkles or thread.
• Up keeps and clears tables between services in a timely manner without interrupting the Banquet guest dining experience.
• Coordinates with Manager on duty the timing to pick up the food at the food pass area in a timely and efficient manner.
• Takes responsibility for guest belongings in the event.
• Relays any guest complaints to the manager on duty immediately.
• Consistently ensures back of the house is clean and tidy at all times, specifically when there’s no event in the function rooms.
• Handles all equipment and tools with care during set up and events.
• Carries out any other reasonable duties and responsibilities as assigned.