Department Description:

The aim of the Global Banking Technology & Operations unit (GBTO) is to deliver day-to-day services to GBIS Business Units and their clients. The IT teams within GBTO translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking. While the OPER teams are in charge of processing and controlling transactions initiated by the GBIS business lines.

Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is responsible for providing business units with their Information Systems. Based in Singapore, one of Asia's leading financial marketplaces, you will join the Fixed Income & Currencies (FIC) FX Technology team, which serves as a proximity business support and transformation unit for the FIC FX activities in the region.

The employee is expected to operate with a high degree of autonomy while collaborating with team members to deliver required activities. This includes coordinating with IT department members and other business units, infrastructure, and external platforms. The role involves engaging in project activities to enhance production services or collaborating with larger teams (typically in-house developers) for the implementation and handover of transformation projects into live service.

MISSIONS

As a FX IT Senior Lead BA/PM (Asia), in a dynamic and demanding environment, you will support market activities and transformation, primarily for Front Office users based in Singapore, Hong Kong, Korea and across APAC, but also globally. You will address functional and technical issues and projects impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations (plus infrastructure and vendors).

Key projects will initially be aligned to FX Remediation program and continue with the FX transformation effort planned as a strategic investment in FX as well as the BAU topics for Asia and Global FX.

Your key responsibilities will include:

• Ensuring the operational stability and availability of the Forex trading and booking application.
• Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity.
• Communicating with users to provide regular updates on the FX remediation program and partner with support who cover incidents, requests, and enhancements, while tracking their status.
• Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services.
• Mentoring and training junior support staff to enhance team capabilities.
• This is a hand-on BA/PM role requiring leadership and project management skills.
• Show accountability for topics in FX chain by troubleshooting and cooperating with relevant teams and providing solutions
• Develop stronger production monitoring methodology and automate process for continuous improvement
• Manage prioritization of issues, and work closely with various teams like infrastructure, application development team to analysis and resolve root causes
• Conduct clear incident communication, timely follow up on post mortem, and challenge for target solution
• Responsibility can be adjusted depending on candidate profile

PROFILE

ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

• Extensive experience working in IT in Technology solutions facing the Front office in the banking industry, in CIB Markets.
• Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Experience working in high-pressure environments.
• A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup.
• Willingness to learn and adapt to various technologies and methodologies.
• Familiarity with Forex cash products; knowledge of Rate products, Options or EQD is preferred.
• Prior experience in large scale global application support or/and Development and strong experience in working with teams in remotely locations, particularly for Forex markets.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
• Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
• Ability to work in a team environment
• Self-motivated and delivery-focused individual
• Board knowledge in both pre-trade and post-trade activities, and Ability to understand the big picture - can step back and understand the context of problems and react accordingly
• Proven written and verbal communication skills at business writing level, and develop long lasting relationships with all levels of management
• Functional knowledge and work experience in OTC FIC derivatives, especially in FX Cash and Options or Market Connectivity will be preferred

Key skills

• Teamwork, Leadership, Problem Solving
• Understanding of trading processes, including FIX connectivity, order management, pricing, and market making - with the ability to improve and re-engineer processes.
• Familiarity with ITIL framework processes for incident and problem management.
• Knowledge of observability and monitoring tools (e.g., ELK, Grafana).
• Understanding of object-oriented programming languages such as C# .NET and Python is a plus.