Job Roles and Responsibilities:

1. Assist to plan, coordinate and manage regular server maintenances.
2. Assist to review of access to production system and privileges.
3. Monitor key business services, interfaces and log files and system health status via learning and then use of monitoring tools for regular daily checks.
4. Provide on-going application support
5. Attending to queries, 1st or 2nd level support to all incidents, requests
6. Address bug fixes, issue reporting, root cause analysis, closure, tracking and also drafting and performing incident report review
7. Manage application vendors in terms of application maintenance such as coordinating all vendor management activities and processes, followup on reported incidents, tracking vendor SLA, ensure vendors are adhere to company policies etc.
8. Perform application testing according to project requirements and system maintenance and application health quality
9. Liaise closely with business users and build good rapport.
10. Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

Requirements & Qualifications:

• Degree in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

• At least 5-7 years of experience in IT industry. Experience in SAP HCM application support with SAP Success Factor knowledge is a plus.

• Experience in SuccessFactors modules - employee central, payroll, time & attendance, compensation & benefits, performance management is a plus.

• Experience in HCM configuration and functional knowledge; SAP ABAP knowledge will be desirable.

• Conceptual knowledge of troubleshooting methodologies in IT incidents and problems.

• Good analytical skills with ability to quickly establish cause of system issue reported.

• Good interpersonal skills with ability to work with others to resolve problems.

• Ability to communicate information well to co-workers and management verbally and in writing.

• Intrinsically motivated to solve problems and enable the success of others.