The Implementation Analyst will work with an energetic professional services team and will be responsible for designing and configuring the DealCloud platform for our clients in response to their specific business requirements. The role is a mix of client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation. The Implementation Analyst should demonstrate passion in and a desire to become skilled in four broad areas:

1. Technology: As a market-leading Software as a Service (SaaS) company, the Implementation Analyst will be working with cutting edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.

2. Client facing skills: A significant amount of day-to-day responsibilities will involve communicating with clients, both on the phone or via email. Strong written and verbal communication skills are required for success.

3. Private Capital Markets: To speak confidently and authoritatively to our clients, the Implementation Analyst must either have or be willing to be trained in private equity and investment banking front office business operations.

4. Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, the Implementation Analyst must be eager to understand data relationships and the interplay between data and business requirements.

What you will do:

• Participating in requirement gathering sessions onsite at client offices or virtually via web conferencing (potential travel up to 30%)
• Documenting client requirements
• Configuring the DealCloud platform in response to requirements
• Analyzing client legacy data sets to understand the impact of the data on system design
• Supporting project delivery items and interactively working in client facing role
• Working with Microsoft Excel to map, collate, and normalize disparate data sets for import into DealCloud platform
• Providing consultative system design and industry best practice recommendations throughout an implementation
• Holding both clients and internal team members accountable to project timelines and budgets
• Managing multiple client implementations concurrently

What you will need:

• Bachelor's or Master's Degree in a related field or equivalent experience