Your role :

Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We're looking for a Tech support analyst to:

• support big data applications that will eventually migrate to Azure

• ensure workflows, processes, tooling and applications meet the highest production quality standards

• contribute ITIL production expertise to the onboarding of existing and new IT products and services

• define workarounds for known errors and initiate process improvements

• assist in planning BCP, patching and other infrastructure related projects

• contribute to automating manual processes

• get involved in problem management to identify root causes and ensure issues don't reoccur

• maintain a knowledge database

Your team :

You'll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland.

Your expertise :

• a Bachelor's degree in Computer Science or related field

• Azure knowledge is desirable but not required

• Hands-on experience with UNIX, SQL and MS Office products

• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk

• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus

• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

• a solid working knowledge of ITIL