Job responsibilities:

• Manage and improve SOC systems and infrastructure.

• Configure and troubleshoot security infrastructure devices.

• Prepare and document standard operating procedures and protocols.

• Identify and define system security requirements.

• Advise external and internal parties on problems regarding security infrastructure or customer devices.

• Problem resolution within SLA time frame

• Manage and handle customer's change request on Managed devices.

• Provide reports for Daily & Monthly Device Health check, Monthly Maintenance, Daily/Weekly/Monthly Problem, and Monthly Infrastructure Maintenance SLA fulfilment.

• Act as Incident first responder for a 24/7 staffed SOC, reviewing, and verifying system alerts with Day and Night shift.

• Incident response coordination and support

• Daily incident triage, tracking, and handling alert

Job requirements:

• Fresh graduates from ITE Nitec/ higher Nitec or Diploma in IT. Malaysians are welcome to apply.

• Willing to work shift based from 9am to 9pm/ 9pm to 9am

• Familiar with SOC processes will be advantage.

• Training will be provided.