Job Description:

• Respond promptly to support requests and enquiries from clients.

• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

• Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

• Conduct in depth analysis of complex order and trade histories.

• Work directly with new customers to coordinate the deployment and configuration of the company's trading applications.

• Manage distribution and installation of software enhancements and upgrades.

• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

• Work with our infrastructure team to test and complete various server and network upgrade projects.

• Liaise with company overseas offices to provide seamless 24-hour customer support.

Requirements:

• Have a Computer Science, Engineering, or related technical degree.

• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

• You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

• Able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

• Previous experience supporting applications that connect to any of the major global derivative's exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS will be a plus