Job Description

Customer Document Management Specialist is responsible for managing, organizing, and safeguarding customer documentation within the bank's document vault. This role ensures the accurate digitalization, storage, and updating of customer records while maintaining compliance with internal policies and regulatory requirements. The position requires close collaboration with key stakeholders, including Relationship Managers, the Transaction Banking team, and other Operation teams.

Key Responsibilities:

• Document Management & Storage: Manage and securely storer customer documents received into the bank's documents vault.
• Digitalization & Record Maintenance: Ensure timely digitalization and updating of existing and new customer documents in the Regional Document Management System (RDMS).
• Signature Verification & Management: Upload and manage specimen signatures in the Signature Verification System (SVS) for authentication purposes.
• Stakeholder Coordination: Liaise with other business units and customers to facilitate document-related requests and ensure smooth operations.
• Process Improvements & System Enhancements: Proactively participate in projects related to new controls, system enhancement, and process improvements to strengthen document management frameworks.
• Compliance & Risk Management: Ensure adherence to internal policies and regulatory standards related to customer document handling and storage
• Additional Duties: Perform other duties as assigned by management.

Job Requirements:

• Degree in the relevant field.
• Experience in document management, banking operations, or a related field.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with multiple teams and stakeholders.
• Strong problem-solving skills and proactive mindset in implementing improvements.
• Familiarity with banking policies, compliance requirement, and risk controls is a plus.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10069822