• Minimum 8 years experience in application support activity

• ITIL certification

• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD...)

• 2+ years experience with IT applications handling valuation, reconciliations, payments and confirmations.

• Proven experience in technical proficiency with strong skills in SQL

• High level of proficiency in unix/linux scripting.

• Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

• Appetite for continuous improvement and automation.

• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M

• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

• Excellent communication and interpersonal skills