Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process and authorise transactions related to Foreign Cheque Clearing, Demand Draft and Cashier Orders.
• Handle and respond to inquiries/requests from internal/external customers and correspondent banks in respect of their cheque transactions.
• Collaborate with business unit, support unit, agent banks/correspondent banks in a professional and timely manner.
• Timely reporting and escalation of risk events/incidents, suspicious transactions and potential complaints for appropriate action.
• Adhere to high service levels for turnaround time and industry / currency cut-off times.
• Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines.
• Perform LV testing or system enhancement (UAT), etc.
• Make suggestions on streamlining and enhancing operational procedures and control, if possible, with appropriate level of technology and recommend replacement of out-dated equipment to enhance productivity and to achieve manpower savings

Requirements

• Minimum Bachelor's degree or relevant working experiences with cash products and/or processes knowledge would be preferred.
• Minimum 2 - 3 years of working experiences in finance or banking industry, preferably with knowledge on SWIFT Payment Messages (e.g. MT4xx) and relevant payment systems, IPE, AMH, FRSP, OFP. CICS/MADAME.
• Adaptable to work in a fast-pace environment with a sense of urgency to meet various cutoff times and customer's specific SLA with zero error rate.
• Speed & Accuracy - Role requires processing transactions at high speeds, whilst maintaining vigilance & accuracy over the manual repairs and inputs.
• Zero tolerance for error/ambiguity - role entails posting financial transactions on daily basis; and entails high financial exposure risk.
• Comfortable with variable workload that is dependent on customer payment volumes, not a fixed output per day.
• 100% work-in-office due to nature of the operations
• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.