Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

The role of R&M Officer (Processing) is to perform and ensure timely and accurate set-up/maintenance of customers' profiles in e-banking platforms.

Key Accountabilities

• To ensure that cut off times and SLAs of various products are met.
• To ensure 100% accuracy and quality in tasks performed.
• Ensure handling of enquiries and updating of statuses of cases are timely and accurate.

Responsibilities

• Set up and maintain profiles of customers in various ebanking systems in accordance to forms submitted.
• Perform tagging of users as authorisers/administrators in system when required.
• Handle enquiries & follow up.
• Update tracking spreadsheets.
• Perform Live verification of systems.
• Any other duties assigned in the course of work or rotation of duties.

Requirements

• University graduate with relevant banking operations experience preferred.
• A collaborative team player with good communications skills.
• Able to work independently with accuracy in a fast pace environment.
• Basic knowledge and skills of Microsoft Word, Access & Excel.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.