Product Support Analyst, Compliance
UNITED OVERSEAS BANK LIMITED
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Job Requirements:
Preferred Requirements:
- Takes ownership to all production issues and outages within Compliance Management by
- tracking and monitor the issues' progression until their completion
- provides timely issue escalation to team lead
- To provide responsive, efficient, effective and proactive business application support for the businesses you support
- be proactive and client focus; cultivate raving fans attitude
- ensures clients' requirements are met and user satisfaction through timely and quality delivery
- To establish and continue to build a collaborative working relationship with business users, development teams and IT partners
- seek to understand, then to be understood
- gain trust; aim for win-win outcome
- To continuously maintain and adopt workflow and culture
- timely user request and incident logging
- proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
- follow any other service management requirement standards based on management direction
- ensure the quality of incident, problem and change records is of a high standard
- To facilitate, support, and furnish data for audit requirement timely
- To ensure you proactively review the production batches, and identify areas to improve the batch performance
- To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity
Job Requirements:
- Minimum 1-2 year of L2 Production support in banking industry experience
- Knowledge of Anti Money Laundering (AML), Know Your Client (KYC) and end to end Business banking
- Hands-on Support experience on SQL, Oracle, Linux/Unix, Hadoop, Informatica, and Microsoft Technologies
- Knowledge of banking operations
- Willing to be on-call 24 x 7 support
- Be able to work in fast pace and quick learning environment
- Good communication and inter-personal skills
Preferred Requirements:
- Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
- ITIL knowledge and process
JOB SUMMARY
Product Support Analyst, Compliance
UNITED OVERSEAS BANK LIMITED
Singapore
2 days ago
N/A
Full-time
Product Support Analyst, Compliance