about the company

A prominent global financial services institution committed to digital innovation and operational excellence. The organization fosters a dynamic and collaborative culture, focusing on mission-critical banking systems and robust risk management frameworks.

about the job

Join a specialized service recovery team as a technical specialist focused on enhancing the stability and reliability of enterprise-level risk systems.

• Provide proactive technical support and incident management for specialized risk platforms to ensure seamless business operations.
• Execute standardized change control procedures and manage application releases following strict financial industry guidelines.
• Collaborate with engineering teams to investigate technical issues, analyze impacts, and validate fixes for production environments.
• Lead disaster recovery and business continuity exercises while overseeing infrastructure-related upgrades.
• Act as a strategic liaison between business users and technical teams, providing detailed root-cause analysis and regular status updates.

skills and experience required

• At least 5 years of application support experience within a financial institution or banking environment.
• Deep competency in risk domains, including enterprise, credit, or operational risk frameworks.
• Technical proficiency with tier-1 data analytics software, database management systems, and enterprise scheduling tools.
• Hands-on experience in a high-pressure production support role, including shift-based rotations and ITIL-driven environments.
• Proven ability to document standard operating procedures and identify potential production risks to drive continuous improvement.

Please click on the 'apply' button to apply online. For more information, please reach out to Amrita Chandran. (EA: 94C3609 / R1440037)