Takes ownership to all production issues and outages within Risk Management by

• tracking and monitor the issues' progression until their completion
• provides timely issue escalation to management

To provide a responsive, efficient, effective and proactive business application support for the businesses you support

• be proactive, and client focus; cultivate raving fans attitude
• ensures clients' requirements are met and user satisfaction through timely and quality delivery

To establish and continue to build a collaborative working relationship with business users, development teams and IT partners

• seek to understand, then to be understood
• gain trust; aim for win-win outcome

To continuously maintain and adopt workflow and culture

• timely user request and incident logging
• proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
• follow any other service management requirement standards based on management direction
• ensure the quality of incident, problem and change records is of a high standard
• To facilitate, support, and furnish data for audit requirement timely
• To ensure you proactively review the production batches, and identify areas to improve the batch performance
• To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirement:

• Minimum 4 years of 2nd level application support in banking industry experience
• In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
• Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
• Good knowledge of banking operations
• Willing to be on-call 24 x 7
• Be able to work in fast pace and high-pressure working environment
• Excellent communication and inter-personal skills

Preferred Requirements:

• Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
• ITIL knowledge and process