Job Summary
The Application Support Analyst ensures smooth operation, maintenance, and reliability of business-critical applications by providing user support, resolving incidents, and coordinating with technical teams to optimize performance.

Key Responsibilities

• Monitor and maintain application performance, availability, and security.
• Perform health checks, backups, and apply patches or upgrades.
• Handle incident management-troubleshoot, resolve, and escalate as needed.
• Provide user support, guidance, and documentation.
• Collaborate with developers, IT, and operations teams for testing, integration, and performance tuning.
• Maintain accurate records and prepare performance reports.
• Support business continuity and process improvement initiatives.
• Provide on-call support for critical issues.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3-5 years' experience in application support or related roles.
• Strong knowledge of application architecture, databases (SQL/NoSQL), and troubleshooting tools.
• Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++).
• Experience with REST APIs, web backend, and DevOps CI/CD is an advantage.
• Strong analytical, communication, and documentation skills.
• Proficiency in English (verbal and written).

Preferred Qualifications

• Knowledge of ITIL processes, cloud platforms (AWS/Azure), and monitoring tools.
• Familiarity with security and compliance standards.

#ApplicationSupport #ProductionSupport