Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

In this role, you're expected to:

• The role will be focused on shifting Production Management towards a proactive, predictive model using Site Reliability Engineering (SRE) principles.
• Key experience required in areas like SRE, Observability, or Data Engineering, along with a strong understanding of incident management, automation (using tools like SQL and Python), and collaboration across different teams.
• The roles will leverage AI to improve issues escalation and diagnosis.
• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
• Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle.
• Participate in post-mortem analysis and contribute to continuous improvement efforts.
• The role is vital for seamless operation of business-critical Client Onboarding applications used by Citi clients, internal bankers, and operations teams.
• Additionally, the resource will support Eclipse, Onboarding ,Wealth at Work, Data Driven Onboarding (DDO), Salesforce, and Document Management System (DMS) applications which integrate with over 25 internal and external applications to facilitate seamless onboarding and KYC-related functions for UHNW and HNW clients.

As a successful candidate, you'd ideally have the following skills and exposure:

• 2-5 years of relevant experience in "Production management" OR "Site Reliability Engineering"
• Relevant experience in Incident Management
• Relevant experience in Automation using SQL & Python.
• AI Knowledge & Functional/Business Knowledge.
• Exposure in Data Engineering.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei