We are looking for a Senior professional to support and operations of trader voice systems across the APAC region, with a strong focus on IPC Unigy infrastructure. This role is critical in maintaining communication stability for front-office trading and ensuring compliance, availability, and performance of voice platforms.

Key Responsibilities:

• Day-to-day support and operations of IPC Unigy systems, including configuration, monitoring, and troubleshooting.
• Manage related voice technologies: Cisco, Microsoft Teams, NICE/Verint voice recording.
• Respond to incidents, perform root cause analysis, and implement permanent fixes.
• Coordinate system upgrades, patches, and disaster recovery testing.
• Collaborate with trading desks, infrastructure teams, and vendors to ensure platform stability.
• Oversee voice-related projects, capacity planning, and process improvements.
• Ensure regulatory compliance and maintain detailed technical documentation.
• Provide on-call support during trading hours and scheduled maintenance windows.

Requirements:

• 10+ years of technical support experience in trader voice, with deep hands-on expertise in IPC Unigy.
• 5+ years in financial trading environment.
• Familiarity with Cloud9, Speakerbus, NICE/Verint, and Unified Communications (Teams, WebEx).
• Strong knowledge of SIP, VoIP, telephony systems, and network fundamentals (TCP/IP, VLANs, QoS).
• Proven ability to manage critical incidents and lead technical teams under pressure.
• Excellent communication and stakeholder management skills.
• Willingness to travel regionally and support during off-hours as needed

For a confidential discussion, please reach out to me at fiona.wong@sanderson-ikas.sg

Personal data collected will be used for recruitment purposes only.

Only shortlisted candidates will be notified / contacted.

EA Registration No: R21101138
"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.
Website: www.sanderson-ikas.sg