Roles & Responsibilities

We're seeking an experienced System Analyst to guide strategic middleware system analysis and complex test framework business initiatives. You'll work with a team of analysts, translate business needs into technical solutions, and collaborate with stakeholders to ensure efficient system implementation and optimization.

Key Responsibilities

• Lead requirements gathering and requirements management across stakeholder groups. Validate, document, and manage evolving system specifications.
• Conduct business process analysis, identifying inefficiencies, redundancies, and opportunities. Use modelling techniques to propose optimized workflows.
• Translate business requirements into technical designs, data mappings, integration specs (APIs, source‑to‑target mapping), and user acceptance testing criteria.
• Oversee design documentation, test plans, functional and non‑functional specifications; validate and test solutions through QA and UAT phases.
• Serve as technical liaison: aligning IT delivery (developers, architects, QA) with stakeholder expectations and timelines. Escalate issues and act as primary point of contact.
• Mentor, train, and lead junior system/business analysts; contribute to staff performance reviews, and ongoing development.
• Identify and implement process improvements, establish best practices for analysis and documentation standards across the team.
• Participate in strategic planning, enterprise architecture initiatives, and assess risk/opportunities associated with systems enhancements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration, and/or related experience
• 5 to 10+ years of experience in systems/business analysis; including a leadership or supervisory position.
• Experience with Data and C programming skills will be a bonus.
• Excellent communication, facilitation, problem‑solving, and organizational skills. Able to translate technical details into business‑friendly language.